Home / Support
Willa Logo

Support

Frequently Asked Questions

Can't find what you are looking for? Don't hesitate to contact our team.
+
Who can use Willa?

Willa is for U.S. based creative freelancers, influencers and social media content creators.

+
How do I get started?

Download the app from the App Store (iOS) or Google Play (Android) and follow the instructions to set up an account in less than two minutes.

+
How do I get an invite?

You no longer need an invite to use Willa. Just download the app and open an account.

+
Do I need to have a company to use Willa?

You can, but you don't have to. Independent contractors can also use Willa. It works the same way.

+
Where is Willa available?

Willa is currently available in the United States.

+
Who started Willa?

Willa is funded by a team of entrepreneurs with a background in finance, influencer marketing, and building popular consumer apps like Candy Crush and Spotify. We are funded by EQT Ventures and several other investors. Prior to founding Willa, the Willa founding team started and built influencer marketing agency Relatable.

+
Is it safe and secure to use Willa?

Data security is of the utmost importance to us and we take critical steps to safeguard your information. We meet the highest industry security standards and guidelines, ensuring that all of your data is managed safely and securely.

+
How much does it cost to use Willa?

Opening an account is free. Head over to the Willa app for latest pricing and fee structure.

+
Am I still paying external fees on top of your fees?

No.

+
Does Willa do a credit check?

No.

+
Where can I transfer my money?

Funds in your Willa account can be transferred to any bank account or PayPal. You can also use your Willa Visa® Debit Card to pay for all your business expenses.

+
Can I invoice 50% upfront and 50% on delivery with Willa?

Yes, simply send two separate payment requests.

+
Can I invoice monthly with Willa?

Yes, you'd simply send an invoice every month. There's currently no support to schedule recurring payment requests.

+
How do you prevent fraud and is Willa safe to use?

Yes, Willa is 100% safe for both freelancers and clients. Data security is of the utmost importance to us and we take critical steps to safeguard your information. We meet the highest industry security standards and guidelines, ensuring that all of your data is managed safely and securely.

+
I’m using PayPal today. How is this different?

Like PayPal, Willa lets you invoice your clients with a few clicks. However, Willa doesn’t stop there. We also take care of all the paperwork connected to invoicing, and our professional collections team will help you collect on any late client payments.That’s right, we have actual human beings working tirelessly to ensure you get paid on time! The Willa difference is that you never have to send another payment reminder, spend time or mental bandwidth stressing out about unpaid invoices. It’s like having your own finance team!

+
What happens after I request a payment in the app?​

Willa handles all your paperwork, generates a professional invoice and takes care of the payment process for you. When your client pays, your Willa balance will be immediately updated to reflect the payment.

+
I'm an agent/manager. Can I use Willa?

Yes.

+
Can I cancel payment requests I've made?

Yes!

You can cancel any payment request up until the client has paid. This is useful for situations where you, for instance, mistype the amount. It can happen to the best of us!

+
How does my client pay?

Your client can pay their invoice any way they'd like. We currently offer wire transfer, PayPal, check, or card payment.

+
I’m based in the U.S. but my client is overseas. Can they still use Willa?

Yes.

+
Will my client need to install the app?

No. Your client can use their own payment process And pay via a secure link, invoice or QR code.

+
If my customer has their own system, how will it work with Willa?

Your client has the option to pay with a bank wire transfer, check, PayPal or debit/credit card. Your contact person can pay directly or forward the payment request to their finance team.

+
Do I need to convince my clients to use Willa?

No. They'll get a professional invoice sent from Willa on your behalf.

+
What happens if my client pays late?

We help you collect on late payments, and you’ll have instant access to your money the same moment your client pays.

+
Do you send payment reminders?

Yes, we handle reminders and help you collect on all late payments. That’s why using Willa is like having your own personal finance team.

+
Do I need to follow up with my client regarding the payment?

No. Our team will verify that their details are correct and take care of all administrative work.