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Most common questions are answered under Frequently Asked Questions.
Use the chat feature or send us an email and we'll get in touch shortly. For priority support for existing users tap 💬 in the app.
App support for existing users
Open app and tap 💬 for priority support
General contact
hello@willapay.com
Brands and partnerships
Richard.blankley@willapay.com
Willa is for U.S. based creative professional freelancers, influencers, and social media content creators that get paid by brands to do freelance work and paid collaborations.
Get the iOS app for iPhone and follow the instructions in the app to apply for an account. Willa is currently only available on iOS.
You no longer need an invite to use Willa. Get the iOS app and apply for an account inside the app.
You can, but you don't have to. Independent contractors can also use Willa. It works the same way.
Willa is currently available in the United States. To use Willa, you need to have a permanent address in the United States, a U.S. based bank account, and a U.S. based phone number.
Willa is funded by a team of entrepreneurs with a background in finance, influencer marketing, and building popular consumer apps like Candy Crush and Spotify. We are funded by EQT Ventures and several other investors. Prior to founding Willa, the Willa founding team started and built influencer marketing agency Relatable.
We're backed by one of the world's leading venture capital firms EQT Ventures. This means that our financing is secured by both access to external capital and with the receivables we buy from our customers.
Data security is of the utmost importance to us and we take critical steps to safeguard your information. We meet the highest industry security standards and guidelines, ensuring that all of your data is managed safely and securely.
We charge a small one-time fee for each payment request. The fee is currently from 2.90%. There are no other costs. The fee is tax deductible.
No.
No.
No. It's your money.
No. You only pay a one-time fee.
You'll still get your money right away.
Your funds are immediately available in your Willa account and can be transferred to your bank account or PayPal. A debit card is coming soon.
Immediately. Your money is available in your account in less than a minute.
Yes, you'd simply send two separate requests. Either way, the money is available right away.
Yes, you'd simply send an invoice every month. There's currently no support to schedule recurring payment requests.
Yes, Willa is 100% safe for both freelancers and brands. Data security is of the utmost importance to us and we take critical steps to safeguard your information. We meet the highest industry security standards and guidelines, ensuring that all of your data is managed safely and securely.
Sending an invoice with PayPal is both easy and secure. It's very convenient for your client. You're charged a small fee to receive your money.
The downside is that you're left chasing down your client and assure that they pay you in time. This can cause stress, worry, and time spent that doesn't create any real value.
Willa is even easier to use and as secure as PayPal. It's even more convenient for your client.
Like PayPal, you're charged a small fee to receive your money– but the biggest difference is that your money is always available immediately. The outcome is that you never have to send another payment reminder, spend time or mental bandwidth stressing out about unpaid invoices.
We deduct our fee, and the money is available in your Willa account.
Example: Your client owes you $1,000.
You send a request for the full amount.
We charge a small 2.90% one-time transactional fee to settle your payment.
The fee is deducted from the amount, and $971 is immediately available in your Willa account.
Your client receives an email and is asked to verify that you have done work from them and that the amount is correct. They can then pay the invoice on their terms.
Your client doesn't pay any fee.
Yes.
A gem 💎 is an invoice credit that can be applied to your next payment request to waive our small fee.
One of the many advantages of using Willa is that your clients don't need to file U.S. tax forms (W-2, 1099-MISC, etc.) for you.
🎗 If required, you can direct your clients to the client FAQ for information written for them on this topic.
1099 Form
You should always determine proper classification of yourself based on IRS guidelines and other federal, state, and local regulations. If you are classified as an independent contractor, your client doesn't need to file a Form 1099-MISC for their payments to you through Willa.
Willa doesn’t send you a Form 1099-MISC, either. We do file a Form 1099-K when applicable (to freelancers who are U.S. Persons and receive over $20,000 with more than 200 transactions through Willa).
W9 Form
For their records, clients can request W9 forms by emailing us. We then handle setting one up for you as well if required.
N.B. These forms are only for informational purposes and for your client's records. No action is required on their part regarding filing tax forms.
Why don’t my clients have to send a 1099-MISC?
Under the Internal Revenue Code Section 6050W, your client doesn’t need to file Form 1099-MISC for freelancers paid through Willa because they're not paying you directly.
When they pay you through Willa, they actually pay Willa Inc. Willa Inc. acts as a “third party settlement organization” under Section 6050W. This means we (not they) are required to report the payments we remit to you to the Internal Revenue Service (IRS) on Form 1099-K, in accordance with IRS regulations.
Even if you don't receive enough payments for Willa to file a Form 1099-K for you, they still shouldn't file a 1099-MISC because they're actually paying a “third party settlement organization” rather than you.
Yes!
You can cancel any payment request up until the client has paid.
This is useful for situations where you for instance mistype the amount 🤦😬 It can happen to the best of us!
When you cancel a request, the amount is removed from your balance.
If you've already withdrawn the amount, you may end up with a negative balance or an overdraft. We will get in touch with you with instructions on how to transfer the money needed to settle the overdraft. There is no overdraft fee.
No.
Your client can pay their invoice any way they'd like. We currently offer wire transfer, PayPal, check, or card payment.
Yes.
No. Your client can use their own payment process.
Your client has the option to pay with a bank wire transfer, check, PayPal or debit/credit card. Your contact person can pay directly or forward the payment request to their finance team.
No. They'll get a professional invoice sent from Willa on your behalf.
You'll still get your money right away.
Yes, but you're paid instantly you never have to wait to receive your money.
No. Our team will verify that their details are correct and take care of all administrative work.
